Job Description

Client: Semi Government Entity

Role: Project Manager 

Role Description: Our client is seeking a Project Manager / Client Representative to oversee the establishment and operationalization of a Shared Services model that will support a portfolio of family-owned non-profit entities. The objective is to transition current internal support functions into a centralized structure that enhances efficiency, consistency, and service quality across entities.

Responsibilities include but are not limited to: 

Lead the program

• Lead the overall program plan, governance, and milestones for the setup of shared services in coordination
• Manage cross-functional workstreams (Procurement, HR, IT).
• Lead the requirement gathering and validation process across all subsidiaries to define business, functional, and governance requirements
• Serve as the main point of contact between us and the JV Outsourcing Company

Contracting of JV

• Work with legal, finance and strategy to ensure that the Master Services Agreement establishes clear performance, cost, and accountability structures
• Act as business lead providing input on service scope, KPIs, governance clauses
• Ensure that the Operating Agreement defines transparent decision-rights, escalation, and other critical mechanisms;

Co-design and validate the shared services model

• Define business and functional requirements for each service area (Procurement, HR, IT) working with relevant function leaders
• Translate business requirements into service design inputs, ensuring these are accurately captured by JV Outsourcing Company
• Challenge and validate JV Outsourcing Company process designs, technology stack, service catalogues, and performance metrics.
• Define future-state processes and digital enablers aligned with best practices
• Ensure interoperability with existing ERP and digital platforms (current and future).

Governance and risk management

• Develop/detail the Shared Services Governance Framework (decision rights, SLAs, escalation protocols, reporting cadence).
• Set up performance dashboards, risk registers, and compliance mechanisms.
• Support performance management and value realization frameworks.

Capability building

• Help define key capabilities required from our side
• Define our internal organization structure to sustain service oversight post-implementation (service owners, vendor management, analytics).
• Transfer knowledge to permanent staff and help build governance maturity.

Innovation and future enablement/future proofing

• Identify AI and automation use cases within shared services (e.g., generative AI for procurement analytics, predictive finance reporting, digital assistants for HR queries).
• Work with provider and internal IT/Digital teams to create a roadmap for progressive automation.

Location: Abu Dhabi, United Arab Emirates

Duration: 6 months

Capacity: Full-time (5 days/week)

Start date: Immediately

Requirements:

• To be based in the UAE 
• Previous ERP experience 
• Proven experience in shared services design